I’ve learned in life that No matter what you’re trying to achieve in life, you need to be ‘all in’ and prepared to do ‘whatever it takes’ to get the results you want.
I’ve noticed, Sometimes, people confuse my enthusiasm with being too pushy or salesy and they tune off. I found in many cases before they were screwed over by an unethical sales person so they withdraw. Unfortunately, I have seen so many ‘no decisions, delay decisions and bad decisions all because the customer could not fully trust the leading project manager which is usually the technical sales engineer in my industry.
Unfortunately, we seem to be living in a world where fear of basic survival does not encourage people to make decisions in case they are wrong and get exposed in their companies which hinders speed and advancement. So most people go to the safe go to that worked before which makes sense. However, this does not guarantee you are getting the best service in innovation and value for money.
A great tip for customers looking at new suppliers – Look into a person’s and companies past deliverables and see what they have truly achieved in verifiable results. This is a sure indicator of what you can expect as a new customer. Other KPI’s are hunger, commitment and responsibility levels to gage how much your project actually matters to them.
In today’s world, technical ability is one part of the equation only. The overarching KPI is will the Company do ‘whatever it takes’ to get the customer exactly what they want or not?
Over the last 16 years, I have developed an all-encompassing audit process that rules in or out sweet spot customers and suppliers for long term business expansion. And it works in practice.
The longer decisions take the more it costs both the supplier and customer. Why faff around, go all in to find out fast.
Contact me if you need a slice of this expertise to help your project.
Speed of decision is important.
Best,
Kieron
